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Statement

Published 08-05-2020 12:30

Dear Raver,

Thank you for your patience. We would like to inform you about the cancelled Rotterdam Rave Festival event.

All tickets purchased through Eventix or Ticketswap will be refunded (excluding service costs). This will happen automatically, you don’t have to do anything. You can expect your refund before May 23.

If you have any questions, don’t hesitate to e-mail us at service@rotterdamrave.com.

We want to thank you for the ongoing support. We can’t wait to Rave with you again. Stay safe.

Team Rotterdam Rave

 

Published 21-04-2020 19:30
Dear Raver,

Due to the Coronavirus the Dutch government has extended the ‘no events’ measure till the first of September. Therefore Rotterdam Rave Festival 2020 is cancelled. Unfortunately rescheduling the festival is not possible. We are disappointed, but we fully support the government’s decision. The safety and health of our ravers, artists and crew are our first priority. 

Just like previous cancelled raves our goal is to refund all purchases that were made through Eventix and Ticketswap for Rotterdam Rave Festival 2020. We expect to provide more information about your refund in about two weeks from now. All ticket buyers will be contacted via email.

If you have a question please don’t hesitate to email us at service@rotterdamrave.com.

Team Rotterdam Rave
Published 08-04-2020 12:00

Dear Raver,

All tickets for Rotterdam Rave Spring Special, By Day and Paula Temple’s Noise Manifesto which were bought through our Eventix channels have already been refunded. As promised, also Ticketswap ticket owners will receive a refund. We already transferred the refunds to Ticketswap, they will carry out your refund because of privacy regulations. Due to the current situation Ticketswap experiences a lot of extra work. Together with their payment provider they are working around the clock to process all refunds. Ticketswap ensured us that all ravers will receive their refund before the 24th of April .

If there are any questions or concerns about your Ticketswap refund, we kindly ask you to contact Ticketswap via info@ticketswap.com.

Team Rotterdam Rave

 

Published 27-03-2020 12:00

Dear Raver,

First of all, thank you for your patience and for all the positive comments we have received in the past two weeks. Some of you even offered us the money that you paid for your tickets. We’ve also noticed initiatives like ‘keepdancin.nl’ where ravers can fund their favorite organizations. As much as we appreciate these gestures and initiatives, we don’t think this is the way to go for us.

It doesn’t feel right to receive your hard earned money in return for a cancelled event. Especially when a lot of ravers are struggling, losing jobs or have to take care of their family. You have already shown your support by buying a ticket in the first place.

In our situation we don’t believe in vouchers or tickets for future events (basically using you as a bank and your unrefunded tickets as a line of credit). We do believe these kinds of arrangements are essential for smaller/younger organizations and local club promoters. Please support them as they form the gateway for unknown techno talents from your city.

In order to make a refund happen, we would like to emphasize our gratitude to all artists and bookers that were open to see what they could do to help us in this situation. It’s standard to pay all artists four or more weeks before the event takes place. So most artists already got paid for Rotterdam Rave Spring Special, Rotterdam Rave By Day and Paula Temple’s Noise Manifesto.

Because the line-up counts for around 75% of the costs of a Rotterdam Rave indoor event, it’s essential for us to get those paid fees back. A lot of artists have promised to return their fees or already transferred the fees back to us. Unfortunately most bookers are unable to refund booking fees (the part we pay on top of the artist fee to the booking agency). Therefore we will now use every penny we have to refund you your ticket excluding service costs.

You can expect your refund to arrive before the 7th of April. This applies to ‘Rotterdam Rave By Day 2020’, ‘Rotterdam Rave Spring Special 2020’ and ‘Paula Temple presents Noise Manifesto’. You don’t have to do anything, this will happen automatically for all Eventix and Ticketswap buyers. If you have a question please don’t hesitate to email us at service@rotterdamrave.com.

For Rotterdam Rave Festival 2020 the situation remains unchanged. All permit meetings with the safety council of the city of Rotterdam will continue as planned. We will continue working on the festival without making additional costs and do anything to make sure this will be our best rave yet. When this event can’t take place, we’ll refund your ticket in the same way.

We want to thank you once again for your patience and support. In the meantime, stay at home and share your raving spirit online. Because you know, ravers don’t die, we multiply.

Team Rotterdam Rave

 

Published 12-03-2020 16:01

Dear Raver, 

The past few weeks we have closely monitored all the developments concerning the COVID-19 virus (Corona Virus). Unfortunately we have to cancel Rotterdam Rave Spring Special and Rotterdam Rave By Day on the 28th of March 2020. 

We have put in all of our drive and passion towards Rotterdam Rave Spring Special & By Day. Although we are absolutely gutted about it, the health and safety of our visitors, artist and employees are our first and foremost priority.

Our goal is to refund all purchases. Currently we are working around the clock to try and make this possible. Because a large amount of costs for Rotterdam Rave Spring Special & By Day have already been made we first have to contact all our suppliers and artists – who have already been transferred all their fees – before we can proceed with refunds. All costs we made prior to these events, we will pay out of our own pocket.

We expect to provide more information on this subject in about two weeks from now. When we have more information about your refund, we will contact you via e-mail.

The two other events planned later this year, Paula Temple presents Noise Manifesto and our summer festival, are still on. The situation for these two events hasn’t changed.

If you have any other concerns or questions please don’t hesitate to email us at service@rotterdamrave.com.
Thank you for your support, we sincerely hope to see you at the next rave!

Team Rotterdam Rave