(Published 27-03-2020 14:00) Dear Raver,
First of all, thank you for your patience and for all the positive comments we have received in the past two weeks. Some of you even offered us the money that you paid for your tickets. We’ve also noticed initiatives like ‘keepdancin.nl’ where ravers can fund their favorite organizations. As much as we appreciate these gestures and initiatives, we don’t think this is the way to go for us.
It doesn’t feel right to receive your hard earned money in return for a cancelled event. Especially when a lot of ravers are struggling, losing jobs or have to take care of their family. You have already shown your support by buying a ticket in the first place.
In our situation we don’t believe in vouchers or tickets for future events (basically using you as a bank and your unrefunded tickets as a line of credit). We do believe these kinds of arrangements are essential for smaller/younger organizations and local club promoters. Please support them as they form the gateway for unknown techno talents from your city.
In order to make a refund happen, we would like to emphasize our gratitude to all artists and bookers that were open to see what they could do to help us in this situation. It’s standard to pay all artists four or more weeks before the event takes place. So most artists already got paid for Rotterdam Rave Spring Special, Rotterdam Rave By Day and Paula Temple’s Noise Manifesto.
Because the line-up counts for around 75% of the costs of a Rotterdam Rave indoor event, it’s essential for us to get those paid fees back. A lot of artists have promised to return their fees or already transferred the fees back to us. Unfortunately most bookers are unable to refund booking fees (the part we pay on top of the artist fee to the booking agency). Therefore, we will now use every penny we have to refund you your ticket excluding service costs.
You can expect your refund before the 7th of April. This applies to ‘Rotterdam Rave By Day 2020’, ‘Rotterdam Rave Spring Special 2020’ and ‘Paula Temple presents Noise Manifesto’. You don’t have to do anything, this will happen automatically for all tickets purchased through Eventix or Ticketswap. If you have a question please don’t hesitate to email us at firstname.lastname@example.org.
For Rotterdam Rave Festival 2020 the situation remains unchanged. All permit meetings with the safety council of the city of Rotterdam will continue as planned. We will continue working on the festival without making additional costs and do anything to make sure this will be our best rave yet. When this event can’t take place, we’ll refund your ticket in the same way.
We want to thank you once again for your patience and support. In the meantime, stay at home and share your raving spirit online. Because you know, ravers don’t die, we multiply.
Team Rotterdam Rave