FAQ

• What are sealed tickets which are used for Rotterdam Rave Festival 2020?

  I bought a ticket, but why can’t I download the ticket?
  Rotterdam Rave works with new tickets. These tickets are called ‘sealed tickets’. Sealed tickets are tickets that can only be downloaded shortly before the event. Once the tickets are available for download, you will receive an email from Eventix. If you’ve purchased tickets for a group of people, you’ll be able to assign the tickets or send them to your friends once they are available for download.

  Why does Rotterdam Rave have these sealed tickets?
  Rotterdam Rave changed to sealed tickets, because the ticket sale will be fairer. Loyal visitors of Rotterdam Rave will no longer feel like they are fighting an unfair battle against resellers who buy tickets in bulk.

  I want to sell my ticket(s). What now?
  You can always put your ticket(s) up for offer on TicketSwap. You can do this through the link in the confirmation email. Keep in mind that the maximum asking price for a resold ticket is 120% of the original ticket price and that selling your ticket(s) to a new visitor always happens via Secure Swap.
  

  What is Secure Swap?
  Secure Swap by Ticketswap ensures that the original ticket is invalidated and that the buyer receives a brand new ticket, including his or her details and a new QR-code. By invalidating the original ticket, the buyer can rest assured that they will always receive a valid ticket with a fair price from TicketSwap.

• Can my ticket be scanned form a mobile phone?

  Yes, make sure to have your ticket open and ready when waiting in line for the event. Set the screen brightness to 100%

• Where can I safely buy second-hand tickets?

  You can buy your second hand ticket safely at Ticketswap. These tickets are 100% secure. Please watch out for scammers in the comments sections on our social media platforms.

• Did you lose or never received your ticket?

  Please get in touch with our ticketprovider called Eventix. They’ll get you your tickets!

• Will there be lockers available?

  Yes, there are lockers available at all our events.

  For Rotterdam Rave Festival 2020 you can purchase a locker in our ticketshop.

• Can i bring my medication?

  If it is necessary to bring your medication to one of our events, you need to bring an official declaration of a doctor. In case of doubt, the security will check your medication and declaration.

• Would you like to have some Rotterdam Rave stickers/posters/flyers etc?

  Drop by at our office in Rotterdam, Eendrachtsweg 42 between 16.00 and 18.00 on workdays.

• What is the minimum age to get in?

  The minimum age to get in is 18 years old. We could check your identification at the entrance and we are allowed to refuse people who are under 18, even if you bought a ticket.

• Traveling to Rotterdam from abroad?

  Click here to go to our ‘Travel and stay’ page for our recommendations.

  Feel free to send us an email on info@rotterdamrave.com with your plans. We’re glad to help you with tips about transportation, hotels, restaurants and other hotspots.

   

• What is the policy on drugs?

  At Rotterdam Rave we have a zero tolerance policy. Be aware your access to the event will be prohibited if the security finds any drugs on you (at the entrance or during the event).

• Any other questions?

  Send an email to info@rotterdamrave.com!