FAQ

• Do I need to get tested or vaccinated to visit Rotterdam Rave events?

  To enter the festival you need to be fully vaccinated or have a negative COVID-19 test result. These rules have been set by the Dutch government.

  For Dutch visitors:
  Go to www.testenvoortoegang.org for all information.

  For visitors from abroad (Europe):
  If you’re Digitaal Corona Certificaat (DCC) isn’t older than 24 hours. You can use the QR-code on the DCC to enter the festival.
  If you don’t have a DCC or if it’s older than 40 hours, you need to get tested a ‘testen voor toegang’ location in the Netherlands. Find all information on www.testenvoortoegang.org (the page can be viewed in English, click on the upper left button on the website).

• If Rotterdam Rave Festival 2021 can’t take place due to COVID-19, will I receive a refund?

  We will refund all tickets ex. service costs, which are purchased through Eventix or Ticketswap.

• Is there a possibility that Rotterdam Rave events can't take place because of COVID-19?

  As we all know, the COVID-19 pandemic is not over yet, but we are working hard to realise Rotterdam Rave Festival 2021 & Rotterdam Rave Indoor 2021. If Raves can take place we will make sure this will be in the most safe and responsible way.

• Can I stay inside the venue when I want to visit both Rotterdam Rave Indoor By Day & By Night 2021?

  If you want to visit both Rotterdam Rave Indoor By Day & By Night it isn’t possible to wait inside the venue.

• I bought a ticket, but why can’t I download the ticket?

  Rotterdam Rave works with new tickets. These tickets are called ‘sealed tickets’. Sealed tickets are tickets that can only be downloaded shortly before the event. Once the tickets are available for download, you will receive an email from Eventix. If you’ve purchased tickets for a group of people, you’ll be able to assign the tickets or send them to your friends once they are available for download.

• Why does Rotterdam Rave have these sealed tickets?

  Rotterdam Rave changed to sealed tickets, because the ticket sale will be fairer. Loyal visitors of Rotterdam Rave will no longer feel like they are fighting an unfair battle against resellers who buy tickets in bulk.

• I want to sell my ticket(s). What now?

  You can always put your ticket(s) up for offer on TicketSwap. You can do this through the link in the confirmation email. Keep in mind that the maximum asking price for a resold ticket is 120% of the original ticket price and that selling your ticket(s) to a new visitor always happens via Secure Swap.

• Will there be lockers available?

  Yes, there are lockers available at all our events.

   

• Can i bring my medication?

  If it is necessary to bring your medication to one of our events, you need to bring an official declaration of a doctor. In case of doubt, the security will check your medication and declaration.

• What is the minimum age to get in?

  The minimum age to get in is 18 years old. We could check your identification at the entrance and we are allowed to refuse people who are under 18, even if you bought a ticket.

• Traveling to Rotterdam from abroad?

  Click here to go to our ‘Travel and stay’ page for our recommendations.

  Feel free to send us an email on info@rotterdamrave.com with your plans. We’re glad to help you with tips about transportation, hotels, restaurants and other hotspots.

   

• What is the policy on drugs?

  At Rotterdam Rave we have a zero tolerance policy. Be aware your access to the event will be prohibited if the security finds any drugs on you (at the entrance or during the event).

• Any other questions?

  Send an email to info@rotterdamrave.com!